Rathna Kumar
Global Director, Sales Dev, CS & Account Management
Murf AI
LinkedIn
Circa Vol. 01, Chennai
Event concluded, Jun 13AI in CS:State of the Union.
Chennai's first CS and CX gathering on how AI is actually changing customer operations. A candid panel, then a crowdsourced agenda the room set together.
- When
- Sat, Jun 13
- Time
- 4:30 to 7 PM
- Where
- Chennai
- Access
- Invite-only
The format
Meet Circa.
Everyone in the room has questions they are stuck on, and everyone has answers somebody else needs. Circa makes that exchange happen.
Red card: your question
Write what you are stuck on.
You arrive and you are handed two cards. On the red one, write something you are actually stuck on at work, the thing you would ask a friend if you had one in CS leadership, and hang it on The Wire.
Blue card: your answer
Answer one back.
Walk The Wire and read everyone's red cards. When you see one you have solved before, write your answer on a blue card and pin it beneath theirs. Forty minutes in, The Wire is alive.
How it works
Then we sit in a circle and actually talk.
By the time the discussion starts, the room already knows what matters. We pick the questions with the most pins, and the people who answered them lead.
01
Write your question
Red card. One thing you are stuck on. Hang it up before we begin.
02
Answer one back
Blue card. Walk The Wire and pin your know-how under someone else's question.
03
Circle up
We pick the busiest questions and dig into them together, one by one.
04
It goes in the KB
Every conclusion gets written down and added to a public knowledge hub. You take it home.
The evening
Two and a half hours, tight.
We have designed every minute. No one's time gets wasted, including yours.
Check in and grab your cards
4:30 to 5:00 PM
You arrive and you are checked in. You get your two cards and a few minutes to settle in. Use the time to write what is actually on your mind and hang it on The Wire before we begin.
The State of AI for the Modern Support Leader
5:00 to 5:20 PM
SupportWire opens with a 20-minute view from the field: what AI is doing to CS leadership right now, what is working in Indian SaaS, and what is just hype. Short, useful, no slides for the sake of slides.
The panel, in conversation
5:20 to 6:00 PM
A candid conversation with three CS and CX leaders about how AI has changed their roles in the last 18 months. Honest, specific, not a pitch.
Walk The Wire, drop your blue cards
6:00 to 6:15 PM
Everyone gets up. You read the questions on The Wire. You pin your answers to the ones you have solved. It is loud, it is mobile, and it is the most useful 15 minutes of the evening.
Pick a question, dig in together
6:15 to 7:00 PM
We sit in a circle and take the most-pinned questions one by one. Whoever pinned an answer leads the discussion, and we end each one with a clear conclusion that gets written down for the KB.
On the panel
Three leaders who run customer operations.
From the night
The room, on June 13.
A panel to open, then the room got up, walked The Wire, and dug into the questions with the most pins. A few frames from Chennai's first CS and CX gathering.
You do not just attend. You take it home.
Most events end with we will send the recording. We do not. Every question that comes up at Circa, and every answer the room arrives at, gets written down and added to a public knowledge hub. Even if you miss a discussion on the night, you can still read what the room figured out together. And so can everyone else.
Who it's for
Mostly, it's for you.
If you work in customer success or CX in Chennai, this is for you. Warm to first-timers, useful to old hands, friendly to everyone in between.
CSMs and support managers
Trying to figure out what your job looks like in two years as AI reshapes the work. Come think it through with peers.
Heads of CS and CX leads
Want a few peers to think out loud with about comp, metrics, and team structure after deflection. This is your room.
First-timers and the curious
New to CS, or just curious who else is figuring out this moment in Chennai. Titles do not matter to us. Curiosity does.
Good to know
Questions people ask us.
If yours is not here, write to us and we will answer it.
Who is Circa for?
CS, CX, and support people in Chennai, from practitioners to heads of function. We do not care about titles. We care that you work in customer operations and have things you are working through.
Is it really invite-only?
Yes. Every gathering is invite-only with hand-picked attendees and speakers, and registration is subject to approval. We keep rooms small on purpose so the conversation stays honest and everyone gets time to talk.
What actually happens at a gathering?
A candid panel with people who run customer operations, a grounded session on the state of AI in the work, and a crowdsourced agenda the room sets together. No slides for the sake of slides. Every conclusion gets written down and shared so the value outlives the evening.
Will SupportWire be selling to me?
No one in the room will be pitched. SupportWire sponsors Circa Vol. 01 and opens with a short, honest read on AI in support, and that is it. We would rather earn your trust than your signature.
Will there be more events after Vol. 01?
Yes. Circa runs monthly, and each volume gets its own room, its own theme, and its own page. Vol. 01 is the first of many, not a one-off.
Take it home
That was Vol. 01. The room, in full.
Vol. 01 set the tone: a candid panel, then a room that answered its own questions. Follow Circa on LinkedIn to hear where the community heads next.